Domestic shipping
In-stock C14, C20 and Schuko models are handed to the carrier within two business days after order confirmation. Standard shipping within Türkiye is free; estimated carrier transit is one to five days.
Home / Shipping, returns and warranty
Terms before a project quote
Know the confirmed scope before you proceed.
Domestic Türkiye terms are published below. International delivery is not offered as an automatic online transaction: destination, compatibility, compliance, shipping, taxes, returns and support handling must be confirmed in writing for each enquiry.
Türkiye orders
Confirmed domestic delivery and return terms.
The following statements translate the currently published Turkish conditions; they do not extend those conditions to another country.
Return request
A return request may be submitted within 15 days of delivery. Eligibility is assessed against product use, physical condition, included items and whether the product was made to order.
Return shipment
For eligible domestic returns, Smart Kablo covers the return carrier charge. Contact support before disconnecting or shipping a product.
Custom projects: cable length, module position or custom connector work may require a separate production schedule and may affect return eligibility. The written project terms control.
International enquiries
Delivery must be confirmed country by country.
No country list, fixed international freight price or international transit promise is published here. Technical and commercial review comes before any commitment.
Electrical compatibility
Connector type, site voltage and frequency, grounding, equipment inlet and nameplate load must be reviewed for the exact deployment.
Commercial scope
Availability, manufacturing lead time, freight, customs documentation, taxes and payment method must be stated in the written quote.
Returns and service
Return address, shipping responsibility, service procedure and warranty logistics must be agreed for the destination before an order is accepted.
Do not ship a return without instructions. Contact support with the product serial number and project reference so safe removal, destination and carrier steps can be confirmed.
Hardware warranty
Two-year warranty with technical assessment.
Smart Kablo products are covered by a two-year warranty under the published conditions. When a hardware fault is accepted under warranty after technical review, the published domestic policy provides replacement rather than repair.
Coverage period2 years
Accepted hardware faultTechnical review required
Published domestic remedyLike-for-like product replacement
Incorrect connectionSubject to technical assessment
Load above 5 AOutside normal operating limit
Physical or unsuitable-site damageSubject to technical assessment
Support before shipment
Contact Smart Kablo before disconnecting a return.
Include the serial number, order or quote reference, fault description, installation details and the checks already performed.
Support contact
destek@smartkablo.com
+90 552 852 80 07
Altınova Mahallesi, 1. Sayduk Sokak No: 17
Osmangazi, Bursa, Türkiye
Ask for destination-specific terms before placing an international order.
Technical sales will review compatibility and state the available shipping, return, warranty and commercial scope in writing.