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Smart Kablo and Smart Cloud

Account and data deletion request.

Use the email process on this page to request deletion of your Smart Kablo mobile app and Smart Cloud account, together with associated data. You do not need to install the app or sign in.

Last updated: 22 September 2026

Send your deletion request

From your account’s registered email address, email destek@smartkablo.com with the subject Smart Kablo account deletion request.

Create a deletion request email

This link opens your email app. If you do not have one configured, copy the address and send a message through your email service. The request reaches support when you send the email.

  1. State that you want your Smart Kablo / Smart Cloud account and associated data deleted.
  2. Support will contact you by email to verify account ownership and explain the process. Mention if you no longer have access to the registered address.
  3. Your request is processed after verification. You will receive email information about the status, completion, and any records that must be retained, including the reason and applicable retention period.
Do not share your password. Do not include passwords, one-time verification codes, identity documents or payment details in a deletion request email.

Delete your account in the app

Open My Account › Delete account in the Smart Kablo app. Read the information and confirm using your current password. Enter your password only in the app’s verification field.

Which data is deleted?

Once deletion is complete, the following account-associated data is deleted from the main system records:

  • The account record, name, email address and account sessions.
  • Device groups, user-assigned device names, descriptions and settings associated with the account.
  • Recorded measurement history and related command records for the account’s linked devices.

Physical Smart Kablo devices are unlinked from your account. Their product and technical identity records are retained so they can be paired again. Account deletion cannot be reversed.

Records that may need to be retained

An account deletion request does not automatically remove retention obligations applying to orders, invoices, payments, warranty or service records. Necessary security records and records showing that a deletion request was fulfilled may also be retained only for their relevant purposes. Where applicable, the reply to your request will explain which records are retained, why, and for how long.

See the privacy policy for data processing and retention information. You can also use the same email address to request deletion of specific data without deleting your entire account.

Service provider and contact

The Smart Kablo brand and Smart Cloud service are provided by VMR Bilişim Teknolojileri Sanayi ve Ticaret Limited Şirketi.

Email: destek@smartkablo.com
Address: Altınova Mahallesi, 1. Sayduk Sokak No: 17, Osmangazi / Bursa, Türkiye